Kidwells Solicitors

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  • Individuals and families
    • Relationships and children
    • Employment advice for you
    • Resolving personal disputes
    • Criminal Defence
    • Wills, Trusts and Probate
    • Legal Costs

      Relationships

    • Divorce
    • Dissolution of Civil Partnerships and Same Sex Marriages
    • Relationship Agreements
    • Domestic Abuse
    • Financial provisions on divorce or dissolution

      You and your children

    • Child Living Arrangements
    • Child Maintenance Responsibilities

      Related offers

      Our employment advice services

    • Employment Advice Overview
    • Employment Tribunals
    • Settlement Agreements
    • Early Conciliation

      Our services for personal dispute resolution

    • Boundary Disputes
    • Alternative Dispute Resolution
    • Personal Debt Recovery
    • Professional Negligence

      Our criminal defence services

    • Crown Court
    • Magistrates Court
    • Police Station Representation
  • Business services
    • Company & Commercial
    • Dispute Resolution & Debt Recovery
    • Commercial Property
    • Employment and HR
    • Health and Safety
    • Regulatory Services
    • Legal Shield & Consultancy
    • Legal Costs

      Company & Commercial

    • Company & Commercial Overview
    • Business Start-Ups
    • Commercial Contracts

      Corporate Services

    • Corporate Services Overview
    • Business Structure
    • Transfers, acquisitions and disposals
    • Joint venture
    • Corporate Crime

      Dispute Resolution and Debt Recovery

    • Commercial Dispute Resolution
    • Commercial Litigation
    • Debt Recovery and Late Payment Demands

      Commercial Property

    • Commercial Property Mediation
    • Commercial Lease
    • Commercial Development
    • Buying and Selling
    • Landlord and tenant
    • Portfolio and asset management
    • Planning and environmental policy law

      Employment and HR Services

    • Employment and HR Overview
    • Legal Shield
    • Employment Contracts
    • Recruitment and Retention
    • Employment Investigations
    • Social Media at Work
    • Employee Appraisals
    • Training

      Health and Safety

    • Advice on Aspects of Health and Safety Law
    • Health and Safety Documentation
    • Tailor-made Policies, Procedures and Risk Assessments
    • On-site Health and Safety Management and Practical Guidance
    • Health and Safety HSE Interviews and Investigations

      Regulatory Services

    • Bribery
    • Regulatory
    • Licensing
  • News
  • About us
    • About Kidwells
    • Policies, Procedures and Complaints

      Learn more about Kidwells Solicitors

    • About us
    • Meet the Team
    • Our Mission and Values
    • Careers
    • Legal Costs

      Policies, procedures and complaints

    • Terms of Business
    • Website Privacy Policy
    • Company Privacy Policy
    • Issues and Complaints
    • Equality and Diversity
    • Client Care, Confidentiality and Interest
  • Contact
  • Leave a Review
  • We're Hiring

01432 278179

01432 278179

  • Home
  • Individuals and families
    • Relationships and children
      • Relationships
      • Divorce
      • Dissolution of Civil Partnerships and Same Sex Marriages
      • Relationship Agreements
      • Domestic Abuse
      • Financial provisions on divorce or dissolution
      • You and your children
      • Child Living Arrangements
      • Child Maintenance Responsibilities
      • Related offers
    • Employment advice for you
      • Our employment advice services
      • Employment Advice Overview
      • Employment Tribunals
      • Settlement Agreements
      • Early Conciliation
    • Resolving personal disputes
      • Our services for personal dispute resolution
      • Boundary Disputes
      • Alternative Dispute Resolution
      • Personal Debt Recovery
      • Professional Negligence
    • Criminal Defence
      • Our criminal defence services
      • Crown Court
      • Magistrates Court
      • Police Station Representation
    • Wills, Trusts and Probate
    • Legal Costs
  • Business services
    • Company & Commercial
      • Company & Commercial
      • Company & Commercial Overview
      • Business Start-Ups
      • Commercial Contracts
      • Corporate Services
      • Corporate Services Overview
      • Business Structure
      • Transfers, acquisitions and disposals
      • Joint venture
      • Corporate Crime
    • Dispute Resolution & Debt Recovery
      • Dispute Resolution and Debt Recovery
      • Commercial Dispute Resolution
      • Commercial Litigation
      • Debt Recovery and Late Payment Demands
    • Commercial Property
      • Commercial Property
      • Commercial Property Mediation
      • Commercial Lease
      • Commercial Development
      • Buying and Selling
      • Landlord and tenant
      • Portfolio and asset management
      • Planning and environmental policy law
    • Employment and HR
      • Employment and HR Services
      • Employment and HR Overview
      • Legal Shield
      • Employment Contracts
      • Recruitment and Retention
      • Employment Investigations
      • Social Media at Work
      • Employee Appraisals
      • Training
    • Health and Safety
      • Health and Safety
      • Advice on Aspects of Health and Safety Law
      • Health and Safety Documentation
      • Tailor-made Policies, Procedures and Risk Assessments
      • On-site Health and Safety Management and Practical Guidance
      • Health and Safety HSE Interviews and Investigations
    • Regulatory Services
      • Regulatory Services
      • Bribery
      • Regulatory
      • Licensing
    • Legal Shield & Consultancy
    • Legal Costs
  • News
  • About us
    • About Kidwells
      • Learn more about Kidwells Solicitors
      • About us
      • Meet the Team
      • Our Mission and Values
      • Careers
      • Legal Costs
    • Policies, Procedures and Complaints
      • Policies, procedures and complaints
      • Terms of Business
      • Website Privacy Policy
      • Company Privacy Policy
      • Issues and Complaints
      • Equality and Diversity
      • Client Care, Confidentiality and Interest
  • Contact
  • Leave a Review
  • We're Hiring

What happens after I contact you?

Once you’ve contacted us, the next step is for us to reply to you.

1. One of our lawyers will look at the details you have provided us and will respond by phone call, text, or email. (Or, if you call and someone is available, you can chat immediately.)

2. If you instruct us to help you, we will do a few checks to verify your identity and to combat fraud. Our e-verification process means you typically do not need to visit the office in person.

3. Your instructed lawyer will work on the matter with you. Our wider team will be available for any questions you have, too. We want to get the best outcomes for even the toughest circumstances.

We're here to help.

Do your identity checks affect my credit score?

No. Kidwells Solicitors uses an online ID verification platform as part of our legally required identity checks and anti-fraud measures. When you agree to instruct us, this ID search can show on your credit report as a “soft check” as it uses Experian and Equifax records as part of the process. This leaves no impact on your credit score (even if you have several “soft checks” in short succession from different sources) and is only used to verify your identity and to prevent fraud.

You can read more about our identity checks and anti-money laundering processes in our client care pack, and our team can answer any questions you have.

These checks are only done after you have instructed us to work on your matter.

What do you do with my data?

Protecting your data is paramount to us. When you contact us, you have to leave contact details so that we can reply. At this stage, we will only use and store these details to be able to contact you again about your enquiry. We don’t use these details to market to you.

When you become a client, we then must store your details and matter details for several years. This is by law. As part of our legal obligations to verify identity and prevent fraud, we also check your details against trusted partner databases to verify your ID.

You can read more in our Website Privacy Policy and our Company Privacy Policy.

Do you offer free advice?

Initial enquiries are free and 100% confidential. Depending on the matter and how much detail you have provided us, these initial enquiries can include:

  • Broader suggestions on your legal options;
  • Advice on whether your matter is ready for legal support (some cases may require you to follow a complaints process, mediation, or other routes before they can be taken to court);
  • Other options for your case (such as an Ombudsman); and, in most cases,
  • Information on what the legal process would be and how much our costs and third-party fees are likely to be.

We seek to give you as much information as you would need to make the decision about whether working with us would be appropriate for you. If the matter cannot be answered in a couple of sentences by email or text, our lawyers will try to call to give you the best value and opportunity to chat about the matter.

I have an urgent matter, how can I get help the quickest?

Our team will work as quickly as possible to get back to you. The quickest way to get help is to contact our team by phone at 01432 278 179. This line is also open 24/7 for urgent matters outside of our office hours, for example if you have been taken into police custody and need advice.

The time it takes us to reply can depend on the number of other enquiries we have had come in, meetings, court hearings, and other obligations.

If you have already contacted us, the best way to follow up is by telephone so that we can line up your additional comments with your previous enquiry.

When and why might legal advice be needed?

As lawyers we provide professional input to help you make the most informed decisions, protect your legal rights, and seek the best outcome possible. And we make sure that your matter is settled in a legally binding way. This is critical even in ‘routine’ legal matters such as employment contracts or wills. Otherwise, just as you rely on the document, you might find out that an important agreement is not binding or does not protect your interests in the way you intended.

If you are in the middle of a legal matter where the other party has already sought legal representation, then you should get legal advice to make sure you are presented and on the same level as the other party. This ensures a fair playing field.

If you are not sure, we can provide insight on if and why legal advice or representation would be helpful to you. If a lawyer is not the best option, we can direct you to other services or sources that would be most appropriate.

What are the steps to work with you?

It’s simple:

  1. Contact us and speak to a lawyer about your matter.
  2. Once you have spoken to a lawyer and decided to instruct us, we will verify your identity.
  3. Then, passing all checks, your lawyer will work on your matter as agreed and you will be able to contact them about your case whenever you need support throughout the case.

Our contact line is open 24/7 at 01432 278 179. For urgent matters, contacting us by phone is often the quickest way to get started. You can also email info@kidwellssolicitors.co.uk or use our chat function on the website.

Let's talk now

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    Copyright 2020, Kidwells Law Solicitors Ltd.

    We are authorised and regulated by the Solicitors' Regulation Authority, SRA No. 535081

    Limited Company Reg No. 7199821
    VAT registration number 932 1172 55

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