Having an occasional voluntary role in helping the local Hereford branch of the British Red Cross has opened my eyes to the complexities a global organization faces in controlling the actions of its remotest workers.
With over 90 million members world-wise, the International Red Cross manages to portray a unified message and maintain consistently high standards despite a largely voluntary workforce operating across many religious and political divides.
Such unity comes from creating appropriate strategies and communicating these to all staff; having clear branding with tight controls over its use; pre-determining guidelines for a multitude of different situations, then acting decisively when these situations arise.
Out on the front line, you would expect to see staff putting these clear policies and strategies into action. However, it is in the everyday actions of personnel in the less dramatic tasks that the cohesiveness of an organization is most telling.
It’s a philosophy we believe in whole heartedly at Kidwells Law, from your first contact by telephone or email to the provision of your final account; we aim to ensure excellence at each step of the way. We don’t just accept our own standards either; every client is given the opportunity to let us know what they thought of our service via our customer satisfaction questionnaire. We meet regularly to review our policies and take on-board suggestions for improvements. We hope you will always feel comfortable to let us know whether we lived up to and exceeded your expectations!
In addition to having company strategies however, providing clear well thought out and pro-active human resource policies for both the several hundred thousand paid workers of the federation of the Red Cross as well as for several million volunteer workers world-wide are vital. Employee deviance from policy must be firmly but fairly corrected, helping maintain reputational goodwill and thus ensuring the continued enlistment of volunteers from a global audience.
You may think that your small to medium business enterprise doesn’t need a comprehensive set of human resource policies. However, small boats are rocked more easily than large container ships and without the benefit of well-considered policies you may find yourself in a reactive situation with no lifeline to rely on.
We understand that thinking through all the eventualities to include in your policies is time-consuming. It also relies on prior knowledge of the types of situations that can arise, let alone an excellent and up to date understanding of employment law. Little wonder then that many small businesses risk exposure in this area.
To help you out without breaking the bank, our Legal Shield Service for business clients is a legal advice service delivered by telephone or email. The highly competitively priced service allows for unlimited telephone or email contact with a specialist and qualified commercial or employment lawyer to answer all your queries regarding company or employment law. The service operates during normal office hours and also provides at no additional cost for after-hours access to a qualified lawyer to seek advice on businesses issues, no matter how large or small. We can also review your existing policies and draft new ones where required. Should your matter progress beyond the advice stage then we are already one step ahead should you chose to instruct us. The company is part of the Law Society’s Lawyers for your Business Scheme as well as holding the prestigious Lexcel accreditation.