Client care

We promise to you that you, our client, come first. 

With over 80% of our business as the result of recommendations from previous and current clients, referrals from our business contacts, as well as from professionals within the fields of law, accountancy, commerce and not-for-profit organisations, we take pride in our exemplary client care. 

Our aim is to build excellent relationships with our clients by understanding your needs and delivering high quality, tailored legal solutions. Our client base extends throughout the UK and abroad – distance is no object, we’re delighted to take instructions via email or the telephone. We are available out of office hours for those times when you need to speak to your solicitors immediately.

Our client satisfaction survey, carried out by our Practice Director following your instruction, allows us to collate your feedback, review our practices and continually improves and maintains our standards. Your feedback consistently gives testament to our high level of service.

Our high standards led us to gain the Lexcel accreditation award, the Law Society's standard of excellence for practice management and client care. We never rest on our laurels however, and ensure we maintain our excellence through regular reviews and re-accreditations.

For more information call our team on 01432 278 179 or email your enquiry to us.